Privacy Policy

Julie Twist Properties is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, then you can be assured that it will only be used in accordance with this privacy statement.

Data Protection Information

We are registered under the Data Protection Act 1998 and any information you supply will be treated in accordance with that Act. You can obtain further information about data protection laws by visiting the Information Commissioner’s website at www.ico.org.uk.

Access to your Personal Information

You may access the Personal Information we hold about you and update/correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Julie Twist Properties will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and current. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

What We Collect

We may collect the following information:

  • Name
  • Contact information, including email address, and postal address
  • Requirements

We require this information in order to understand your needs and provide you with a better service.

What we do with the information we gather:

  • Maintain internal record keeping
  • We may use the information to improve our products and services

We may periodically send promotional emails about new properties, special offers or other information which we think you may find interesting using the email address provided by you.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or post.

We may share your information with third parties, including, but not limited to:

  • Business partners, suppliers and sub-contractors, in relation to any contract we enter into with them or with you
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site and services.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For more detailed information on the cookies we use and the purposes for which we use them, please see our Cookies Policy.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, Julie Twist Properties have in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Email matches

We send out an email to buyers and applicants containing properties that match your search criteria to the latest email address you supplied to us. To opt out of receiving these emails, you will need to email unsubscribe to office@julietwist.co.uk.

Email

There is no guarantee that any emails you send will be received by us or that the confidentiality of that email will be maintained during internet transmission.

Anti-Money Laundering

Julie Twist Properties is committed to operating its business in a transparent and open manner, consistent with our legal and regulatory obligations. We are aware that the real estate industry is a target for organised criminals seeking to launder the proceeds of criminal activity. We always seek to prevent this activity by cooperating fully with the authorities and reporting suspicious activity to the National Crime Agency.

As part of this commitment, we comply strictly with all applicable Anti Money Laundering rules, with specific emphasis on the Proceeds of Crime Act 2002, the Money Laundering Regulations 2007, the Bribery Act 2010 and the Terrorism Act 2000.

Julie Twist Properties’ policy on Money Laundering is applicable to all our customers, including vendors, buyers, landlords and tenants. As a result, we obtain and hold for a period of at least five years proof of our customers’ identity, current address, ownership of a property and funds. We will be unable to proceed with any work on behalf of our customers if we are unable to obtain this information. Customers’ identities will be subject to an electronic identity check, which may show up on your credit rating.

For a full list of acceptable identity documents, please click here. Julie Twist Properties is registered and supervised by HM Revenue & Customs for compliance with the Money Laundering Regulations 2007.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at office@julietwist.co.uk.