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Privacy Policy

Data Protection Information

We are registered under the Data Protection Act 1998 and any information you supply will be treated in accordance with that Act. You can obtain further information about data protection laws by visiting the Information Commissioner’s website at www.ico.org.uk.

Visitors to our websites

When someone visits www.julietwist.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Newsletter

We use a third-party provider, Brief Your Market, to deliver marketing, newsletters and any marketing material.  We gather statistics around email opening and clicks using industry standard technologies for more information, please see Brief Your Market privacy notice.

Security and performance

Julie Twist Properties uses a third-party service to help maintain the security and performance of the Julie Twist website. To deliver this service it processes the IP addresses of visitors to the Julie Twist website. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, Julie Twist Properties have in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

WordPress

We use a third-party service, WordPress.com, to publish our blog, these sites are hosted at WordPress.com. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment to enter a name and email address.

People who contact us via social media

We do this in house, if you send us a private or direct message via social media the message will be stored. Your information will not be shared with any other organisations.

Answering phone service

We use a third-party company, Call Miss Jones to take our calls when we are unable to answer the calls or calls are made during our out of office hours service. The company that provides this service does not retain any information from the calls or record them.

People who email us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government Policies or regulations. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Emails from you

There is no guarantee that any emails you send will be received by us or that the confidentiality of that email will be maintained during internet transmission. You will need to check with your provider of their policy.

Email matches

We send out an email to buyers and applicants containing properties that match your search criteria to the latest email address you supplied to us. To opt out of receiving these emails, once you have opted in you will have the option on any marketing material to unsubscribe at any time or you can email ‘unsubscribe’ to office@julietwist.co.uk

People who use our LiveChat service

We use a third-party provider, PureChat, to supply and support our PureChat service, which we use to handle customer enquiries in real time.

If you use the PureChat service we will collect your name, email address (optional) and the contents of your PureChat session. This information will be retained for two years and will not be shared with any other organisations.

You can request a transcript of your PureChat session if you provide your email address at the start of your session or when prompted at the end.

 

Access to your Personal Information

You may access your Personal Information we hold about you and update/correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing or email to stacie@julietwist.co.uk

Julie Twist Properties will not charge any fee for your access request. In order to protect your Personal Information, we may require identification from you before releasing the requested information known as a data subject access request. We will require 30 days’ notice

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and current. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

What We Collect

We may collect the following information:

  • Name
  • Contact information, including email address, and postal address
  • Property requirements
  • We require this information in order to understand your needs and provide you with a better service.
  • Information relating to your identity where we are required by law to collect this in order to comply with the Money Laundering Regulations 2017 and the Immigration Act
  • Your banking details where required such as where you are letting a property or, where renting, to set up an approved tenancy deposit account for you and arrange for rental payments

What we do with the information we gather:

  • Maintain internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new properties, special offers or other information which we think you may find interesting using the email address provided by you.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or post, this will be asked to opt it at the start of the business relationship and you will be able to unsubscribe at any time.

We may share your information with third parties, including, but not limited to:

Suppliers and sub-contractors, solicitors and those of the other party to your transaction, EPC’s companies, mortgage advisors, referencing companies, TDS registration, rent guarantee company, money laundering companies, DocuSign and cloud computing host providers.

In relation to any contract we enter into with them or with you.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For more detailed information on the cookies we use and the purposes for which we use them, please see our Cookies Policy.

Right to be Forgotten

You have the right to be forgotten by our company but due to legislation within the letting and sales sector we will retain your personal data for different periods of time  depending on the service you have chosen to use us for, which may be a longer period than that for which we need to hold your data to provide those services, i.e where we are under regulatory or statutory duties to hold your data for a longer period or need to retain it in the event of a legal claim or complaint. After this time has elapsed we will then delete any information we hold on you. We will inform you at the time of your request how long we need to hold your data.

Anti-Money Laundering

Julie Twist Properties is committed to operating its business in a transparent and open manner, consistent with our legal and regulatory obligations. We are aware that the real estate industry is a target for organised criminals seeking to launder the proceeds of criminal activity. We always seek to prevent this activity by cooperating fully with the authorities and reporting suspicious activity to the National Crime Agency.

As part of this commitment, we comply strictly with all applicable Anti Money Laundering rules, with specific emphasis on the Proceeds of Crime Act 2002, the Money Laundering Regulations 2007, the Bribery Act 2010 and the Terrorism Act 2000.

Julie Twist Properties’ policy on Money Laundering is applicable to all our customers, including vendors, buyers, landlords and tenants. As a result, we obtain and hold for a period of at least five years proof of our customers’ identity, current address, ownership of a property and funds. We will be unable to proceed with any work on behalf of our customers if we are unable to obtain this information. Customers’ identities will be subject to an electronic identity check, which may show up on your credit rating.

For a full list of acceptable identity documents, please click here. Julie Twist Properties is registered and supervised by HM Revenue & Customs for compliance with the Money Laundering Regulations 2007.

Policy Updates

This Policy may change from time to time

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at info@julietwist.co.uk.

How to contact us

If you want to request information about our privacy policy you can email us or write to at: 237 -239 Deansgate, Manchester, M3 4EN