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Tenancy Advice and Services

Deciding to rent a property, is much like deciding to buy a property, it can be exciting and daunting in equal measures. With our help, though, it could also be one of the most seamless, hassle-free experiences of your life. We have been helping people find quality properties since 1994.

Talk to us
Please be honest with yourself and us from day one.

  • Set yourself a realistic monthly budget and make sure you include council tax and bills in addition to your rent.
  • Consider the type of property you’d like to live in.
  • Think about the location of the property, whether you need to be close to work, public transport routes or motorway access.
  • Consider the size and number of bedrooms you need.
  • Consider whether you require a furnished or unfurnished property.
  • Think about whether a parking space is essential and whether you’re prepared to pay a bit extra for secure parking?
  • Work out the earliest and latest dates by which you need to move in.
  • I have Pet 

Once you’ve agreed your essential criteria, either visit our property page or pop into one of our offices and talk to one of our lettings negotiators.

Know your stuff
Before deciding to view a property, make sure that you double check all the details with us. Ask us to clarify for you:

  • How much the rent is
  • How long the length of tenancy is
  • What date the property will be available from
  • What furniture is or isn’t supplied
  • Whether the landlord is planning to make any changes to the property
  • If there’s any parking and if so, whether there’s an extra charge for it
  • If there any restrictions on the type of tenant
  • Exactly how much deposit is required

Only once you have the answers to all of these questions should you agree to arrange a viewing.

Arranging a viewing
Once you have a shortlist of properties that you’d like to visit, we’ll arrange for a Julie Twist agent to accompany you on some viewings. If you cannot get into Manchester then we can offer you a Skype viewing.

If you arrange to meet at the property, please make sure you know exactly where you’re going and allow plenty of time to get there. Also, remember to bring your debit card, so that if you decide you love a property and want to secure it there and then, you can pay us your reservation fee immediately.

Application for tenancy
Whether you’re planning to live in the property or to act as a guarantor, you need to be present at the application for tenancy. In other words, one person can’t represent an entire family or group of friends! You’ll also need to:

  • Tell us straight away if you have a bad credit rating, are unemployed or employed part-time.
  • Inform us if you are a student or have been in full-time employment for less than a year as you may require a guarantor, in which case your guarantor will need to sign your contract at the Move In stage.
  • Provide us with some references. You will receive an e-mail from UK Tenant Data, our referencing company, who will take up employment and landlord references as well as perform a credit check on you.
  • Finally, once references have been accepted and everything is agreed and signed by all tenants (and, if necessary, guarantors), a moving in date can be arranged.
The role of a guarantor
A guarantor acts to “guarantee” the rent—in other words, if you fail to pay your rent, your guarantor will become responsible for footing the bill. You will be required to have a guarantor if your earnings are not considered high enough for you to be able to pay your rent comfortably. This is often the case if you work part time, if you are a student, or if you’re looking to rent a property with a particularly high rental charge in comparison with your salary. Guarantors are normally parents or close family members, but can be anyone based in the UK  for more than 12 months and in full time employment  that agrees to stand for you.
The amount you can afford to pay for rent—is worked out according to a standard scale that takes into account your household income, so if there are two tenants, you will each be reference checked for affordability based on half of the rent. Example if your property is £500 PCM, multiply £500 * 30 = £15,000 annual salary required by tenant or combined tenants.
It's time to move in!
Make sure that on moving-in day, you’re highly organised! This is your checklist of what you’ll need to have with you:

  • Photo ID: this can be a driving licence or passport (we will need to be able to see the original copy)
  • Non EU residents we will need to see a copy of your visa
  • Proof of Address: an official letter like a bank statement or utility bill (a driving licence will be accepted but only where this has not been used as your Photo ID)
  • A debit/credit card so that you can pay your deposit, rent and check in fee.
  • Evidence of Contents Insurance (if you haven’t taken it out with us).
  • We will also meet you at the property to carry out a final viewing and go over the inventory with you present

Remember to keep details of your Property Manager and/or Landlord safe in case of any problems during your tenancy.

If I pay the rent in advance where will my money be till it goes to the landlord?
When you pay several months’ rent up front (which might be the case if you fall short on the reference checks in terms of affordability and cannot use a UK-based guarantor for some reason), one of two things happens to the money: it either stays in our client bank account and is paid out monthly to the landlord as normal, or the landlord receives the full sum in one go (this is only the case where the landlord can prove that s/he is financially solvent and is deemed at low risk of running into debt on his/her property account with us or running into mortgage arrears).
Safeguarding your tenancy deposit
When you pay a deposit your landlord or agent must protect it using a Government authorised Tenancy Deposit Scheme. This is to ensure you get all or part of your deposit back when you are entitled to it and any disputes will be easier to resolve. Within 14 days of paying your deposit your landlord or agent is required to give you details about how your deposit is protected. This includes the contact details and policy number of the tenancy deposit scheme and what to do if there is a dispute at the end of the tenancy, after the tenancy ends the landlord or agent will be required to inform you of any deductions within 10 working days of the tenancy ending.
Can I speak directly to my landlord?
Depending on the type of arrangement your landlord has with us as an agency, you may or may not be expected to deal with your landlord directly during your tenancy. Where the tenancy is classified as “Let Only”, then the landlord will be responsible for sorting out all maintenance issues,collecting rent, inspections and any queries relating to the tenancy. If this tenancy is “Managed”, then this means that the landlord pays us a fee to look after the tenancy. In this case, we will be your first point of contact with regard to any issues or questions that arise.
I want to move out early?
When you sign a tenancy agreement, you are legally bound into a contract for a set length of time: normally 6 or 12 months, for example. For that period, you are responsible for rent payments on the property, regardless of whether you have a change in circumstances and wish to move out early. However, sometimes things happen and the need to vacate a property can be unforeseen. In this situation, with the landlord’s agreement, a property can be re-advertised early for rental. If this is the case, then the current tenant will cease to be responsible for the rent once the new tenant moves into the property and a new lease commences. This is to avoid there being any loss to the landlord. If a suitable new tenant cannot be found, you will remain responsible for paying the rent and associated bills until the tenancy expires. In other words, the period of “notice” depends on how quickly a new tenant can be found—and on the landlord’s agreement for the contract to be terminated before its end. The tenant will also normally be responsible for paying a proportion of the landlord’s fees for that tenancy to ensure that the landlord does not face any unfair charges due to a tenant’s decision to leave.
Your lease is up
About 8 weeks before your lease is due to expire, please let us know whether you’d like to stay on in the property, in which case we’ll arrange a new tenancy agreement for you to sign. Or if you’d like to move out, please inform us as we’ll have to remarket the property for the last month of your tenancy and will need access for viewings. Should we have a viewing arranged, we will always give you 24 hours’ notice before we access your property
It's time to move out
When the time does come for you to move on, please make sure that you:

  • Return your keys to us on time or you will be charged additional rent.
  • Provide us with a forwarding address.
  • Remove any rubbish and clean the property thoroughly including carpets
  • Check through your inventory.
  • Put all furniture back where it was at the start of the tenancy (see your inventory).
  • Get meter readings and final bills.
  • Arrange a check out appointment with your property manager.
  • Let us have your bank details so we’re able to pay your deposit back.

Once you’ve left the property, we’ll check it over and if everything’s okay, you’ll receive notification of any deductions from your deposit within 10 working days after you have vacated, if there are any problems that have been found then the deposits team will be in touch to let you know. Let us know, of  course, if you need a hand finding your next property, too and we’ll be more than happy to oblige!



Related information

A Guide to Cleanliness For Tenants
Maintenance problems
Tenancy Advice and Services
Ending a tenancy
Common Tenancy Problems
I am moving out of my property
Your Guide to Renting in Manchester City Centre