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With all the regulations a lettings agent needs to understand regarding the safekeeping and return of tenants’ deposits, this role is for a person who can communicate findings to both Landlords and Tenants in a fair and knowledgeable manner. With our large property portfolio, the number of check ins/outs carried out is vast. To be considered for this job, you must be organised and able to work under pressure.
This is the most important role within a Lettings Agency. A Property Manager has the responsibility of maintaining our large portfolio of clients within our constantly growing Lettings and Management Department. The job requires excellent customer service skills to help maintain the high standard of service we provide to our clients. The team manages rental properties on behalf of landlords and provides the link between the landlord and the tenant. Property Managers also manage referencing, tenancy agreements, notices and renewals, not forgetting rent collection and rental increases. Landlord safety is paramount at Julie Twist Properties and the Property Managers coordinate and brief Landlords on their property safety responsibilities and can arrange for safety checks to be carried out. Previous experience is an advantage but not essential.
With many properties in Manchester coming up to 10 years old or more, ongoing maintenance is essential to keep values high and attract quality tenants or purchasers. At Julie Twist Properties, we pride ourselves in having one of the first central Manchester in-house maintenance teams. The role of the coordinator is to ensure the diaries run smoothly and every Landlord and Tenant is kept up to date with ongoing repairs. Sourcing parts and providing competitive quotes is also part of the daily routine. Our service also extends to commercial clients or Landlords and Vendors outside of our portfolio. Customer service and impeccable administration is key to this fast-moving role.
The Lettings Negotiator will advise our clients on property trends and values and report back on applicant’s comments. Letting Negotiators are the link between the landlord, the office and the future tenant, therefore organisation and communication skills are paramount. Finding a suitable person for a property is as important as finding a suitable property for a person; to have the skills to do both is what being a great lettings agent is all about.
In the current market, the Property Lister plays a major role within the office. Properties – particularly apartments in Manchester – are in great demand for both sales and rentals. Landlords and Vendors can find a value for their property relatively easily purely by looking on the web, but what they need to know about their specific development isn’t always that easy to find. The value that a property actually sells for and data on what the interest was like is essential information. This is where our valuer needs to have vast experience to bring that extra knowledge to our Landlords and Vendors and be honest and professional. Skill in sales is also an asset.
Our operatives need to be multi-skilled in all aspects of Property Maintenance. Tenanted city centre apartments need constant attention to keep standards high. Skills needed are decorating, plumbing, electrics, lock changes and general handyman knowledge. This role is challenging but it is also a very rewarding job when you leave a client happy.
An administrator is usually the first point of call for any new landlord and must display a good knowledge of property, money laundering and the legal aspect of letting. The administrator will organise diaries, arrange access, book valuations and coordinate property viewings. Great organisation skills are needed for this fast-moving role, along with a passion for dealing with people.
Working as a sales negotiator at Julie Twist Properties can be extremely rewarding. In today’s market, sales negotiators need to be proactive and go that extra mile. The City Centre property market is fast paced and competitive and customer care is paramount as a large amount of time is spent with clients both in person and over the phone. A driving licence is essential and knowledge of Manchester City Centre is an advantage.
A Sales Administrator needs a good knowledge of property law, as well as good organisational skills when it comes to booking viewings and valuations and following up on-going sales. This role is key to taking the stress out of moving home and it’s one we get many compliments and great reviews about. The Sales Administrator needs to be the contact between the sales negotiator, prospective purchaser and the office.
With a high number of phone lines at our busy City Centre office, a receptionist is required to field the calls to the correct department swiftly and professionally, ensuring our Landlords, Vendors, Purchasers and Tenants are assisted by the correct members of staff. This job requires a proactive approach to movements within the office and security. Receptionists are usually the first port of call for our clients and give the ever-important first impression of the company both on the phone and to clients visiting the office.
Being a proactive agency, we also employ our own cleaners and throughout the busy periods (June – October), we are always looking to increase our work force. Our standards are extremely high, so to be considered for this role, you must be honest and trustworthy and pay meticulous attention to detail.
At Julie Twist Properties, we are open 7 days a week. Most of our employees are required to work on a rota basis, which includes late nights and weekends.
Due to the nature of the business, many of the roles will require DBS checks to be carried out.
The office opening hours are 9am-7pm Monday to Thursday, 9am-5pm Friday, and 10am-5pm Saturday and Sunday.
If you would like to send in your CV, please email Stacie@julietwist.co.uk